Niek van Tuyn has taken up the role of Managing Director of the Fluidwell Group. With day-to-day operations out of his hands, Eric Rath has created herewith more time for more focus on customer relations and the development of new product / market combinations. Niek (38) has been working for Fluidwell since 2012 as Manager Operations. Fluidwell's Well Informed editorial staff interviewed both Eric and Niek about this change.
Well Informed: "Why this move?"
Eric:
"As a company we are very successful and growing continuously. I
noticed that consequently the last few years I was spending more and
more time on day-to-day operations. But of high value to me is spending
my time as much as possible with customers and work with them on
solutions from Fluidwell. That is where my heart lies, that is where I
make a difference for our customers and organization, and that is what
has made Fluidwell the company it is today."
Niek adds: "As
Manager Operations, I was already leading large parts of the
organization, so it was a natural move for the company to unburden Eric
and let me deal with all daily operations. It is also an expression of
our 'Professional' core value: We focus not only more on the strengths
of Fluidwell, but also on the strengths of the different people within
Fluidwell."
Well Informed: "How will the customers of Fluidwell notice this change?"
Eric:
"Obviously I will have more time on my hands to visit and talk to them.
They are our most important stakeholders, after all. I am feeling
confident that they will notice the extra attention and the results
thereof."
Niek: "Indeed, and secondarily, we have
secured that also further in the relationship, promises are kept and
order fulfilment will be at the high reliability and quality levels
customers expect. With accepting this new role, I have made this my
first priority."
Well Informed: "As a Fluidwell relation, to whom should I go with which questions?"
Niek:
"For all operational questions, whether on quotations, orders or
deliveries, we have a qualified staff that is happy to answer them. When
you feel you need to contact me directly about an issue, please feel
free to do so."
Eric: "And like before, get in touch
with me for all your solutions in the area of new product development
for your business. Your success counts."
