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Fluidwell stands for long term relationships and attentive and close cooperation. We go for personal relationships.


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Restrictions on repair, spare parts and labelling with certified hazardous area products


Occasionally customers request spare parts, product labels or pre-labeled back covers for repair of certified hazardous area products. Restrictions laid upon us by the ATEX, IECEx, FM and CSA organizations prevent Fluidwell from fulfiling those requests. These restrictions are based on the following underlying principles:

Control of production processes and facilities
The Fluidwell production processes and facilities are frequently audited by certifying bodies. Manufacturing, repair and even the application of labels are part of the audited processes. They may only be carried out under controlled, certified and auditable conditions, such as in our factory in The Netherlands. This principle enables Fluidwell to maintain its status as certified hazardous area equipment manufacturer.

Controlled use of certification markings
The standards require that all related markings (such as the CE, CSA and FM logos) are exclusively affixed to approved products, manufactured according to the design and processes, as laid down in the certification files. A spare back cover is not such a product and thus cannot be distributed with a predefined product label. For the same reason Fluidwell is not allowed to issue separate product labels, since we cannot control what product the label will be affixed to.

Because of these two principles Fluidwell is not allowed to distribute spare parts, product labels or back covers with certified product labels affixed or for certified hazardous area products. If repair or product label renewal including certification logos is mandatory, the entire product needs to be returned to our factory, where it will be repaired, tested, reapproved and eventually re-labeled under ATEX, IECEx, FM and CSA certified conditions for guaranteed safe usage. Autonomous repair from your side will have negative consequences on the validity of the product certification, possibly on proper working of the unit in the hazardous area, and on warranty.

If you have any further questions, do not hesitate to contact us.