Privacy Statement
Fluidwell bv processes your personal data carefully, safely and reliably. That is why we do everything to protect your privacy. The rules on protecting your privacy are dictated in the General Data Protection Regulation, whereby the Dutch Data Protection Authority supervises compliance with the law. Fluidwell bv acts within the framework of the law with this privacy document.
This statement explains which personal data is processed and for what purposes we do this. We also explain for which services we process the data and on what legal basis we can do this. Not sharing of data with other parties is mentioned, as well as the processing of personal data outside the EU. The security of personal data is dealt with together with the processing of the retention periods. Lastly, a section has been added about which rights you have and the possibility to file a complaint or contact Fluidwell bv.
Who is the controller?
Fluidwell bv established at Voltaweg 23 in Veghel, The Netherlands is the controller for the processing of personal data.
Privacy officer
Fluidwell bv has appointed a privacy officer. He can be reached via this e-mail address .
What are personal data?
Personal data are all
data that can be traced back to a person. Examples include your name,
address, telephone number and account number, but also photos and
biometric data are personal data.
Are you obliged to provide personal information?
We
are legally obliged to store or provide certain personal data of you,
for example your contact details when you request a quotation or
purchase an order.
In many cases it is necessary to use a number of
personal data from you in order to be able to offer you the service or
product that you purchase from us. In that case, the use of your data is
necessary for the contract or the pre-contractual phase.
In these
cases you are obliged to provide information to us because otherwise we
cannot meet our legal and / or contractual obligations.
Collecting data at third parties?
Fluidwell bv mainly process data which is received from the people and companies involved.
Fluidwell bv also collects data from third parties.
Which categories of personal data do we use?
Personal data can be subdivided into categories.
We may use the following categories of personal data from you:
Categories of personal data |
Target audience |
Purpose |
Contact details |
Customers |
Contractual obligations |
Profile enrinchment / segmentation |
Customers |
Justified interest |
Contact details |
Suspects / prospects |
Justified interest (e.g. demographic information, preferences, interests and info relevant to surveys / offers). |
| Contact details Correspondence Profile enrinchment / segmentation |
Suspects / prospects |
Justified interest / Permission |
| Contact details Correspondence |
Manual downloads website visitors |
Justified interest / Permission |
Cookie information |
Website visitors |
Justified interest |
For what purposes do we use your data?
We gather
this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
- Internal record keeping.
- To improve our products, services and website.
- Periodically send promotional emails about new products, special offers or other information.
- To contact you for market research purposes.
- To fulfill a legal obligation.
- For the execution of the agreement with a local distribution partner of Fluidwell bv.
Based on which legal basis do we use your data?
Legal Basis | Purpose explanation |
Permission (Third party permission) | For extra services, like sending our email newsletter (Well Informed), while you are not a customer of Fluidwell, we ask your permission. This permission is granted using our online subscribe form or at our marketing partners. Anyone can unsubscribe to this extra services using the link in the email newsletters. |
Contractual obligations | When purchasing our products, a customer is registered in our ERP system to perform the contractual and purchasing actions. |
Justified interest | It is for justified mutual interest to process personal data of someone who has undeniably shown interest in our products and/or services, like direct marketing or a manual download. Or to be able to monitor web traffic and popular pages at our website(s). This helps us analyse data about webpage traffic and improve our website and our services in order to tailor it to general (not individual) customer needs. See Cookie information for more info. |
Automated individual decision making
Fluidwell bv does not use automated individual decision-making because this is not necessary for our services.
Fluidwell bv does use profiling of our customers, suspects and prospects to be able to inform you better about our products and services.
Do we share the data with other parties?
Fluidwell bv does
not provide the (personal) data you provide to other parties, unless
this is necessary to fulfill a legal obligation or for the execution of
the agreement with a local distribution partner of Fluidwell bv.
Is your data being brought outside the EU?
Fluidwell bv
has the policy to process personal data within the EU. Since the GDPR
is applicable within the EU, an appropriate level of protection can in
principle always be guaranteed.
Personal data can be processed outside the EU when a local distribution partner of Fluidwell bv is situated outside the EU.
How do we secure your data?
Because the security of personal data is very important, Fluidwell bv
ensures that we take appropriate different technical and organizational
measures to ensure that personal data cannot be misused or otherwise
end up in the hands of the wrong person.
If Fluidwell bv uses external service providers for the performance of tasks, Fluidwell bv
requires external service providers or processors to comply with the
legal framework for the protection of personal data according the GDPR.
How long do we keep your data?
Fluidwell bv does not store your data for longer than is necessary to achieve the objectives stated in this privacy statement.
What rights do you have?
Fluidwell bv values the rights that you are entitled to by law. That is why it is very easy to contact us via this e-mail address. You can exercise the following rights:
- The right of inspection:
you have the right to inspect the personal data we process about you. - The right of correction:
if the personal data we process about you are not correct, you have the right to adjust it. - The right of removal:
if we no longer need your personal data for the purpose for which we received it, you have the right to ask us to remove it. Here are a few exceptions, such as our duty to keep certain data for example for the tax authorities. - The right of limitation:
during the period that we are in the process of determining whether your data must be rectified, determining the (un) lawfulness of data processing, determining whether data must be deleted or you have objected to the processing, you have the right to request the restriction of processing. - The right of data portability:
at your request we must transfer all personal data that we have from you to you or another organization of your choice. You can only exercise this right if the data is processed on the basis of permission or agreement. - The right of objection:
if we process data on the grounds of justified interest, it is possible to raise an objection after which a weighing of interests will follow.
In the case of direct marketing you always have the right of objection and un-subscription.
How can you contact us?
Fluidwell bv considers it
important to have satisfied customers. Even though we do everything we
can to achieve this, you may not be satisfied. If you have any
questions, have a complaint or have a comment, you can contact us or call us at +31-413-343 786.
You can also contact our privacy officer via this e-mail address .
Cookies
A cookie is
a small file which asks permission to be placed on your computer's hard
drive. As Fluidwell uses Google Analytics to monitor web traffic and
popular pages/topics, this website places cookies on your computer as
well to help analyze web traffic of our own website. We use cookies to facilitate the chat box and the product configurator. Beside that we check your IP address geograpical locaction to be able to provide you our closest distributors information. The information is not used for advertising purposes. We do NOT save, store or use that information in other processes.
- We do not monitor your browsing behavior to other websites.
- We are not interested in profiling you.
- You can visit our website anonymously.
We only use traffic log cookies to identify which pages are being
used. This helps us analyze data about webpage traffic and improve our
website and our services in order to tailor it to general (not individual) customer needs.
We
only use this information for statistical analysis purposes and then
the data is removed from the system. Overall, cookies help us provide
you with a better website by enabling us to monitor which pages you find
useful and which you do not.
A cookie in
no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to
accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage
of some websites.
Learn more on how to control cookies >>